Nutz sera fermé le 22 juillet 2024. Toutes les commandes passées après le vendredi 19/07/2024, 12.00h, ne seront pas traitées avant le 23/07/2024. Merci de votre compréhension

Nutz sera fermé le 22 juillet 2024. Toutes les commandes passées après le vendredi 19/07/2024, 12.00h, ne seront pas traitées avant le 23/07/2024. Merci de votre compréhension

Q&A: Questions and Answers

Do you have a question for us?

Here is our Q&A, which lists all of the frequently asked questions. If you can’t find the answer to your question, go to our contact us page.

PRODUCTS

From our range, you can choose the product based on your dog’s coat.
The massage oil is unique and adapts to all coats, for a true relaxing moment.
Our 5 shampoos consist of a general shampoo suitable for all coats and furthermore, we have a specific one for each type of coat (greasy hair, long hair, sensitive skin or damaged hair).
Among our 2 detanglers, one is suitable for all coats and the other is designed for dry and brittle hair.
All you have to do is make your choice!

All of our products are healthy for dogs’ sensitive skin. We want to offer them the best, which is why we only work with ingredients of natural and organic origin, which are very gentle on the skin and hair. In addition, these products are certified by Ecogarantie®, the strictest label in Europe. The essential oils that are present in our products respect the advised doses to avoid harming
your dog’s health. Did you know that we use an alternative to chemical detergents thanks to a 100% natural washing base, made from soap nuts.

With our products, Nut’z guarantees that you can groom your dog once a week. Do you want to know why? Because our formulas are gentle and adapted to the sensitive skin of our little companions. The ingredients we use are ideal for regular maintenance of your dog’s coat. With natural grooming, it’s time for your dog’s new daily routine: feeling clean and relaxed, but above all smelling good! To guide you in your dog’s
grooming, it’s just here.

At Nut’z, we don’t do things by halves ! In addition to washing the coat with shampoo, we offer a complete routine. Our care oil is a perfect base for massaging your dog and letting it relax. t’s a real sensory experience for you and your dog. It will prepare the coat and make it more supple and shiny. Our conditioners on the other hand will make it easier to detangle your dog’s coat after shampooing. It is a treatment that will deeply nourish and moisturise its coat. Brushing will thus be easier!

MY ORDER

Once your order has been placed, it is already being processed, so it is no longer possible to modify it.

Yes, Nut’z ensures you a 100% secure payment. To find out more click here.

DELIVERY AND RETURN

Delivery times depend on the delivery method chosen, as well as the final destination of the order. As a general rule, the delivery time varies between 2 and 10 working days.

Shipping costs depend on the destination and the delivery method. The costs are calculated in your shopping cart and/or at the checkout.

For the list of countries served by Nut’z, click here.

You are probably impatiently waiting for your order and we are sorry that you have not yet received it!
We work with Bpost. We invite you to enter the tracking number of your parcel on the website of our partner.
All the information about the shipment will be available. If you cannot find the answer to your question, please let us know via our contact us page.

Yes, you can return your order within 14 days after delivery. To exercise your right, you must contact us by email at the following address: [email protected].

ABOUT NUT'Z

Nut’z makes its products in Meulebeke, a small village in West Flanders (Belgium). The production facility lies in the middle of nature, where we get our inspiration for even more innovative and natural creations. Our products are only sold on our online shop.

We are organically-certified by Ecogarantie® and proud to be so!
Our products are made of natural and organic ingredients. They do not contain any controversial ingredients. We guarantee a local Belgian production and 25 years of experience in the field.

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